Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management

Use > Run > Service Request Management > Public requests > View and follow a public request

How to view and follow a public request in the Service Portal

Note Public requests are visible for thirty days from the time they are closed.

Users can view and follow a public request in the Service Portal by the following methods:

Request list

Click the portal menu at the top right of the page
Click Requests.
1. Click Public to display public requests.
2. Click Following to display requests you are following.

Enter the details in the search box, and press Return.
Select the appropriate item from the results, and click the link. The details are displayed.
Click the Follow button to follow the request.

The button is displayed only on public requests.