Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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How to add followers to a request record
Service Management allows you to add one or more followers to a request record. A follower receives notifications about comments on the request, and any solution. For more information, see Notifications to followers.
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From the main menu, select Run > Service Request. Service Management displays the list of service requests.
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Select the request record that you want to add followers to.
To filter the record list, click the Add filter button. For more information, see Filters.
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Click the record identifier in the Id column to display the selected record, or click Edit.
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In the General tab, open the Followers section.
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Click Add or the grid icon .
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Select the person. The added person appears in yellow.
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Click Save on the toolbar.
Note To remove a follower from a request:
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Select the request and display the details
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In the General tab, open the Followers section.
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Select the person and click Remove. The selected person appears in strikethrough text.
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Click Save on the toolbar.
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