Use > Run > Service Request Management > Service Request Management procedures > Add followers to a request record

How to add followers to a request record

Service Management allows you to add one or more followers to a request record. A follower receives notifications about comments on the request, and any solution. For more information, see Notifications to followers.

  1. From the main menu, select Run > Service Request. Service Management displays the list of service requests.

  2. Select the request record that you want to add followers to.

    To filter the record list, click the Add filter  button. For more information, see Filters.

  3. Click the record identifier in the Id column to display the selected record, or click Edit.

  4. In the General tab, open the Followers section.

  5. Click Add or the grid icon .

  6. Select the person. The added person appears in yellow.

  7. Click Save icon Save on the toolbar.

Note To remove a follower from a request:

  1. Select the request and display the details

  2. In the General tab, open the Followers section.

  3. Select the person and click Remove. The selected person appears in strikethrough text.

  4. Click Save icon Save on the toolbar.

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