How to create an idea

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

When you come up with an innovative idea, you can create it either through the Service Portal or Service Management. You can create your own idea or create an idea on behalf of others.

From the main menu, select Plan > Idea & Proposal > Ideas. Service Management displays a list of ideas.

Click New icon New. Service Management displays a New Idea dialog box to gather basic information. Service Management does not assign an ID until you save the idea.

Complete the following fields:

Field	Description
Title	Enter the title of the idea, for example, Smart phone Calendar.
Description	Enter a description that captures the details of the idea.
Created by	Select the name of the user for whom you are creating the idea. You can select the name from the list or type a few characters to search for the name. By default, your name is selected.
Business unit	Select the name of the business unit from the list to which this idea applies, or type a few characters to search for the name. You can select only business units that are in the organizational group.
Idea type	Select the idea type from the drop-down list: New service: Applies to ideas for any new services. Enhancement: Applies to ideas that improve any existing services. Replacement: Applies to ideas that can replace any existing services. Process: Applies to ideas that are related to process improvements.
Target service	You can select a service name from the list to which this idea applies, or type a few characters to search for the name. You can select only services that are in the Operate phase.

Click Save when you are finished.

The idea is in the Refine phase.