Use > Build > Release Management > Release Management procedures > Create a record from a release record

How to create a record from a release record

You can create additional knowledge, news articles, projects, or programs from a single release record. These records are called related records.

When you create a record from an existing record, Service Management automatically creates a relationship between the records.

Note Data domain assignments are not copied when you create a knowledge or news article from a release.

For more information about domains, see Data domain segmentation.

To create a new record from a release:

  1. From the main menu, select Build > Release.

  2. Service Management lists all releases arranged in column format. If necessary, select the columns that you want to view.

  3. Click the record identifier in the ID column to display the selected record.

    If you select an individual record, Service Management displays the contents of that record in the right pane.

  4. On the toolbar, click and select the type of record to create from the change.

    Service Management displays the correct form to gather the appropriate information for the new record, and automatically fills in common information.

  5. Enter the details for the new record, and save the record.

    The following relationships are created:

    • Articles. In the release record, the knowledge and news articles appear on the Related knowledge tab.

    • Projects and Programs. In the release record, the program or project record appears on the Related records tab, in the Related projects and programs section.

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