Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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How to set up or edit the working hours for an employee
If you are the manager of a person, you can set up or edit their working hours.
To set up or edit the working hours for an employee:
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Log in to Service Management using your credentials.
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Click the avatar in the menu bar. The Profile & Preferences page is displayed.
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Click the calendar icon for the employee. The schedule for the employee is displayed.
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Click Manage working hours. The Manage working hours dialog box is displayed.
To edit existing working hours, edit the dialog box as required.
To set up new working hours:
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Select a Time zone from the drop-down. This should match the location where the employee is working.
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Select the Working days.
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Enter the Start time and End time. These values apply to each of the selected Working days.
If you want different working hours for different days, click Split working hours, and enter the appropriate values for each group of days.
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Click Save.
How to set up or edit a vacation for an employee
If you are the manager of a person, you can set up or edit their vacations.
To set up or edit the vacation for an employee:
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Log in to Service Management using your credentials.
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Click the avatar in the menu bar. The Profile & Preferences page is displayed.
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Click the calendar icon for the employee. The schedule for the employee is displayed.
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To edit a vacation, navigate to the vacation in the schedule calendar, and click it. The Vacation dialog box is displayed. Edit the values as required. From here, you also can delete the vacation.
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To add a vacation, click Add vacation. The Vacation dialog box is displayed.
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Select a Start time and End time.
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Select All day event if applicable.
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Click Save.
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