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How to set up or edit the working hours for an employee

If you are the manager of a person, you can set up or edit their working hours.

To set up or edit the working hours for an employee:

  1. Log in to Service Management using your credentials.

  2. Click the avatar in the menu bar. The Profile & Preferences page is displayed.

  3. Click the calendar icon for the employee. The schedule for the employee is displayed.

  4. Click Manage working hours. The Manage working hours dialog box is displayed.

    To edit existing working hours, edit the dialog box as required.

    To set up new working hours:

    1. Select a Time zone from the drop-down. This should match the location where the employee is working.

    2. Select the Working days.

    3. Enter the Start time and End time. These values apply to each of the selected Working days.

      If you want different working hours for different days, click Split working hours, and enter the appropriate values for each group of days.

  5. Click Save.

How to set up or edit a vacation for an employee

If you are the manager of a person, you can set up or edit their vacations.

To set up or edit the vacation for an employee:

  1. Log in to Service Management using your credentials.

  2. Click the avatar in the menu bar. The Profile & Preferences page is displayed.

  3. Click the calendar icon for the employee. The schedule for the employee is displayed.

  4. To edit a vacation, navigate to the vacation in the schedule calendar, and click it. The Vacation dialog box is displayed. Edit the values as required. From here, you also can delete the vacation.

  5. To add a vacation, click Add vacation. The Vacation dialog box is displayed.

    1. Select a Start time and End time.

    2. Select All day event if applicable.

  6. Click Save.

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