Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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How to add a vacation
Every user can add their vacation to their personal schedule in Service Management. If you do this, it can help your manager stay up to date. In addition, this information is used for notification settings. For more information, see Notification settings.
To add a vacation:
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Log in to Service Management using your credentials.
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Click the avatar in the menu bar. The Profile page is displayed.
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Click Schedule. Your schedule is displayed.
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Click Add vacation. The Vacation dialog box is displayed.
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Select a Start time and End time.
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Select All day event if applicable.
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Click Save.
Note To edit your vacation, navigate to the vacation in the schedule calendar, and click it. The Vacation dialog box is displayed. Edit the values as required. From here, you also can delete the vacation.
Related topics
