Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
How to set up working hours
Every user can set their working hours: the times during which the user is at work.
To set up your working hours:
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Log in to Service Management using your credentials.
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Click the avatar in the menu bar. The Profile & Preferences page is displayed.
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Click Schedule. Your personal schedule is displayed.
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Click Manage working hours. The Manage working hours dialog box is displayed.
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Select a Time zone from the drop-down. This should match the location where you are working.
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Select the Working days.
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Enter the Start time and End time. These values apply to each of the selected Working days.
If you want different working hours for different days, click Split working hours, and enter the appropriate values for each group of days.
For example, assume you want the following working hours:
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Monday 9.00 AM to 3.00 PM
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Tuesday 9.00 AM to 3.00 PM
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Wednesday 7.00 AM to 1.00 PM
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Thursday 9.00 AM to 3.00 PM
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Friday 7.00 AM to 11.00 AM
In such a case, you could:
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Select Monday, Tuesday, and Thursday as Working days with 9.00 AM and 3.00 PM.
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Click Split working hours.
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Select Wednesday as Working days with 7.00 AM and 1.00 PM.
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Click Split working hours.
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Select Friday as Working days with 7.00 AM and 11.00 AM.
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Click Save.
Related topics
