How to set up On-Call Schedule Management

Before you set up this feature, you must:

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Ensure it is enabled. For more information, see Enable On-Call Schedule Management.

Set up the relevant groups and the members of the group. For more information, see People.

Important You must ensure the On-Call Schedule permission is enabled for the roles of those users who will administer On-Call Schedule Management. For more information, see How to edit role permissions.

To set up On-Call Schedule Management, configure the following:

Working hours. For more information, see How to set up working hours.

Vacations. For more information, see How to add a vacation.

Shifts. For more information, see How to set up on-call shifts.

Assignment strategy. For more information, see How to set up assignment strategy.

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