Reopen a request record

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Security Role: Request Coordinator

From the Closure phase in the Request workflow, if you have the "Reopen" right in the "Request" area, you can click the Reopen button to reopen the closed request. After you click Reopen, the request is moved back to the Review phase.

To reopen a request, follow these steps:

In the System Navigator, click Request Fulfillment > Request Queue or Search Requests.

Locate and open the request record in the Closure phase that you want to reopen.

Click Reopen. The request is now moved back to the Review phase. When the request is re-opened, the original tasks will not be re-activated.

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