Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Use > Request Fulfillment > Request Fulfillment workflows and user tasks > Create a scheduled maintenance task from a request record

Create a scheduled maintenance task from a request record

Security Role: System Administrator

You can create a scheduled maintenance task from the current request record.

To a scheduled maintenance task from a request record, follow these steps:

Create a new request, or locate an existing request record in Request Fulfillment.
Click More or the More Actions icon from the request record, and then click Generate Schedule Maintenance.

By default, the Create One RM Request option is selected on the Effect tab and several field values are copied to the maintenance task as the request details.
Edit the scheduled maintenance task as needed.
Click Save.