Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Request Fulfillment workflows and user tasks
- Examples: Request Workflow
- Create a new request record
- Create a new request from a user interaction
- Create a request by copying an existing record
- Update a request record
- Suspend a request
- Approve or deny a request
- Escalate a request
- Create a request template
- Apply a request template
- Apply a request model to an existing request record
- Update multiple request records
- Approve multiple request records
- Link a request to another record
- Set a reminder for a request
- Send a notification from a request
- View audit log from a request
- Access the alert log when viewing a request
- Create a scheduled maintenance task from a request record
- View or edit the cost of a request
- Close a request directly in the Logging phase
- Close a request record
- Reopen a request record
- Access Request Fulfillment reports
Suspend a request
Security Roles: Request Coordinator, Request Analyst
If you temporarily cannot process the request, you can suspend the request when it is in the Fulfillment phase. You need to specify when to reactivate the request and the justification for request suspension.
When reactivated time is reached, the request is automatically unsuspended and the status is changed back to “In Progress”. If you manually change the status back to “In Progress” before the reactivated time is reached, you need to provide a justification in the unsuspension wizard.
To suspend a request, follow these steps:
- In the System Navigator, click Request Fulfillment > Request Queue or Search Requests.
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Locate the request record that you want to suspend, and then double-click the record to open it.
Note You can only suspend requests that are in the Fulfillment phase.
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In the Status field, select Suspended, and then click Save.
The Suspend Request wizard is displayed.
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Select the reactivated time.
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Enter the justification for suspending this request.
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Click Finish. The request is now suspended.
Related topics
