Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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ID numbers in Service Management
Each record in Service Management has a unique ID number. You can click on a number to display the details for that record.
These ID numbers may not appear to be continuous because of the high availability setup of the application. In particular, each server has its own list of ID numbers to allocate. So, if consecutive records are processed by the same server, they are in sequence. However, if they are processed by different servers, they are not in sequence.
Tip Sort your record list by clicking the header of the Creation Time column to see the latest record (most recently created) at the top of the list. If the Creation Time field is not already displayed, click Columns, and select the field.
Related topics
