Logging in to Service Management

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

At the login page, enter your username and password to log into Service Management. The URL of the login page includes a TENANTID. After logging in, the TENANTID disappears from the URL and is stored in a cookie called TENANTID.

Note

Make sure that cookies are enabled on your machine before you log in.
You must enter a username that belongs to the tenant designated in the URL. If you enter a username that does not belong to the specified tenant, an error is generated and you cannot log in.

When working in Service Management, you can click the arrow in the upper right and select About to open a dialog box, which displays the following details about Service Management:

The Service Management version you are running

The TENANTID

The tenant type (Production, Development, or Trial)

You can also view the TENANTID and tenant type at the bottom of the main menu.

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