Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Notifications
Direct access to Service Management via email
Service Management provides users with the ability to interact in specific ways with the application without logging in, using specially prepared email messages to do so.
These emails contain an encrypted authentication string that is appended to the body of the email, and contains all the internal data that is required for Service Management to uniquely identify the user and required action. These authentication strings are valid only for a limited period of time, and can be used only once. The authentication string should not be changed by the end user. Changing the authentication string might cause the email not to be processed or possibly to be handled as a first-time email.
To enable direct access to Service Management, you must install an OPB agent and configure an email integration endpoint for the agent to use.
Related topics
