Expression Language in notifications

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management supports embedding Expression Language in the message body to capture dynamic information from fields. You can make email notifications more meaningful if you take advantage of this feature. This example shows how to create an effective notification with embedded expressions in the appropriate fields:

${:entity.Type} details

Service: ${:entity.RegisteredForActualService.DisplayLabel}

Category: ${:entity.Category.DisplayLabel}

Priority: ${:entity.Priority}

Status: ${:entity.Status}

Description: ${:entity.Description}

In the header of the notification, you can refer to the recipient of the notification using the expression current_recipient.

Note When the Use group email check box is selected, you cannot use the phrase current_recipient in the template.

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