Limitations

General

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

During endpoint mapping configuration, if you map an idea or proposal field to an invalid PPM field and click Sync now, the synchronization operation is completed with no error message returned as long as the PPM field is not a required field.

During endpoint mapping configuration, if the maximum length of the idea or proposal field supported exceeds that of a PPM record field, the value is synchronized to PPM without any truncation.

When mapping a Boolean type check box from Service Management to PPM as radio buttons, if the check box is first selected and then deselected, the radio button mapping is incorrect.

Mapping ideas to PPM proposals

If no value is mapped to the target PPM proposal title field (REQ.KNTA_PROJECT_NAME), the synchronization operation fails with an error message displayed on the Task details page. The following is one of the messages:

Java.lang.Integer can not be cast to Java.lang.String

Mapping proposals to PPM projects

If no value is mapped to the target PPM project title field (REQ.KNTA_PROJECT_NAME), the synchronization operation fails with an unknown message displayed on the Task details page. The following is one of the messages:

null; null;

If no value is specified in the Start date or End date field of a proposal record, the synchronization operation fails with the following message displayed on the Task details page:

When the active time period of a proposal (the duration between the start date and the end date) is longer than the period that a PPM project is supported, the synchronization operation fails with the following message displayed on the Task details page:

When mapping a proposal's Target service field to a PPM field, if the target PPM field has less drop-down options than the Target service field or the target PPM field has disabled options, the synchronization operation fails with the following internal error message displayed on the Task details page:

com.mercury.itg.exceptions.WarningException: null

Suggestion: When configuring the endpoint mapping, select Lookup as the data type and set up a value-to-value mapping relation.

After a proposal is mapped to PPM as a project, mapping another proposal with the same name to PPM fails with an Unknown error message displayed on the Task details page:

Unknown error