Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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View and update receiving lines
Receiving lines are added when you create a receiving slip. This section describes how to perform the following:
View a receiving line
To view a receiving line, follow these steps:
- From the main menu, select Build > Procurement > Receiving Lines. Service Management displays a list of receiving lines.
- Select the check box of a record to view the summary on the right-handed preview pane, or click the ID link to view the details.
Update a receiving line
To update a single receiving line, follow these steps:
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From the main menu, select Build > Procurement > Receiving lines.
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Open the desired record.
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By default, the record is displayed with the General tab selected. Click the tab you want to update.
Tab Description General Displays general information about the receiving line. Received assets Displays asset records that are automatically created for the devices and IPAs received in this receiving line. Click the ID links to see detailed information or perform further actions, for example, register the assets in stock. Discussions Displays any relevant conversations about the current record. For more information about discussions, see Discussions. History Displays changes to the selected record. For more information about history, see History. -
Update the record as needed.
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Click Save on the toolbar.
You can edit multiple records simultaneously by selecting them in the grid and updating them in the Preview pane on the right. For more information, see Mass update.
Create a receiving line
You can only add a receiving line when you create a receiving slip. For details, see To add a receiving line