Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Developer reference
- Overview of the REST API
- Connect to the REST API
- Authentication endpoint service
- Single record APIs
- Record bulk update and collection APIs
- REST API queries
- REST API collection query protocol
- Analytics REST API
- Manage Persons API
- BI Integration API
- Case Exchange REST API
- Encryption domain API
- Comments API
- REST API use-case scenario - import REST API
Overview of the REST API
The following API services are available:
- Entity Management Service (EMS). Enables you to perform Create/Read/Update operations on records and manage records.
- Analytics. Enables you to use reporting services to analyze your record data.
- Manage Persons. Enables you to manage users and contacts.
- Business Intelligence (BI). Enables you to integrate Service Management with a third party business intelligence system.
- Case Exchange. Enables you to exchange record with an external system.
- Encryption domain. Enables you to manage encryption domains.
- Comments. Enables you to post comments to records and access record comments.
Important Only the public APIs documented in this section are supported. No other APIs are supported in Service Management.
Caution When entering characters in fields in REST calls, the following characters are invalid:
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0x0 to 0x8
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0xB to 0xC
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0xE to 0x1F
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0xD8 to 0xDFFF
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0xFFFE to 0xFFFF
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All characters after 0x110000
Related topics
