Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management

Administer > Administer the suite > Licenses > How to create and edit a license

How to create and edit a license

Create a trial license

You can create a trial license manually.

From the main menu, click Licenses.
Click New.
Complete the form with required information. See License details below.
Click Save.

Upload a license key

You can upload a production or evaluation license key to the suite for new installed or renewed license.

From the main menu, select Licenses.
Click Upload licenses on the toolbar.
Select the license mode.
Click Import. You can get a preview of license information and licensable features. Click OK.

Note All suite license files can be uploaded here, supported formats include ov4key and xml. Currently, only Service Management licenses can be managed in Suite Administration, hence only Service Management licenses are shown in the grid, other product component licenses are installed to APLS, you can retrieve and install licensable features in APLS.

Edit a license

From the main menu, select Licenses.
Click the license in the ID column to display the selected license.
Click the tab you want to view or edit. See License details below.
Save the changes.

Note

License information of a production or evaluation license are read from license key, only name and description can be edited.
After a trial license is added to license pool, mode and capacity cannot be edited.

License details

Field	Description
ID	License ID.
Mode	Displays the license mode Values include: Trial Production Evaluation
Name	Full name of the customer.
Access type	Access type: Concurrent user: This license is based on the number of simultaneous users accessing the Service Management. Named user: Only named user can access Service Management. Tenant admin need to assign license to users in Service Management.
Edition	License edition: Express: Includes the following Service Management modules: Service Portfolio Service Catalog Time Period Service Level Vendor Change Release Knowledge SACM Survey Service Request Incident Problem On-Call Premium: Includes the following Service Management modules besides Express edition: Contract Idea & Proposal Application Portfolio Project & Program Software Asset Financial
Start date	Start date of the license.
End date	End date of the license. Note The maximum duration for a trial license is 90 days.
Capacity	Capacity of the license.
Product number	Identifier of the product activated by license.
Feature	Determines the licensable feature.
Feature version	Version get from license file. Only applicable to Production and Evaluation licenses.
License pool	Displays the license pool ID if this license is added to a license pool.
Description	Description of the license.

License status

You can change the license status between Active and Inactive manually when the license is not added to a license pool.

Status	Description
Active	Only Active licenses can be added to a license pool.
Inactive	Inactive licenses cannot be added to a license pool.
Retired	The license status becomes Retired automatically when the license end date arrives. Retired licenses cannot be added to a license pool. Retired licenses cannot be edited or deleted.

Status

Description

Active

Only Active licenses can be added to a license pool.

Inactive

Inactive licenses cannot be added to a license pool.

Retired

The license status becomes Retired automatically when the license end date arrives.

Retired licenses cannot be added to a license pool.
Retired licenses cannot be edited or deleted.

Add to license pool

Licenses are aggregated in license pools, you can assign multiple licenses in a license pool to one tenant.

From the main menu, select Licenses.
Select one or multiple licenses and click Add to license pool.
Select a license pool and click Add. Licenses with same properties (mode, start date, end date, edition, and access type) are combined into one entry in license pool and the capacities are summed.

Synchronize license information from AutoPass

If licenses are uploaded directly in AutoPass, you can synchronize license information from AutoPass to Suite Administration.

From the main menu, select Licenses.
Select one or multiple licenses and click License reconciliation.
Click CONFIRM.