Integrate > IBM Tivoli > Troubleshoot > Product Processes and Services

Product Processes and Services

Before you start inspecting the OpsCx for IBM Tivoli log files, check which of the product's services are started and how many of their core processes are running.

The core process of each of the three OpsCx for IBM Tivoli integration services is genintd. The following example excerpt taken from the operating system process table shows three running genintd processes, indicating that collection of three kinds of IBM Tivoli entities is currently taking place. The excerpt originates from a Windows system:

[...]

Genintd.exe 2788 Running  SYSTEM  00  2,900K  Operations Connector - Generic Integrator

Genintd.exe 3036 Running  SYSTEM  00  2,572K  Operations Connector - Generic Integrator

Genintd.exe 3158 Running  SYSTEM  00  2,877K  Operations Connector - Generic Integrator

[...]

On the other hand, the event, metric, and topology integration services use different names from which their purpose is apparent. The following example excerpt taken from the ovc -status command output indicates that both integration services are running. The excerpt originates from a Linux system:

[...]

tivolie      Operations Connector for Tivoli - Events BSMINT,TIVOLI   (3848)  Running

tivolim      Operations Connector for Tivoli - Metrics BSMINT,TIVOLI  (4440)  Running

tivolit      Operations Connector for Tivoli - Topology BSMINT,TIVOLI (1104)  Running

[...]