Integrate > VMware vRealize Operations Manager > Troubleshoot > Product Processes and Services

Product Processes and Services

Before you start inspecting the OpsCx for VROPS log files, check which of the product's services are started and how many of their core processes are running.

Consolidated Setups

The collection of events (alerts), topology data, and metrics is performed by three distinctive services. For each of the integration services, the core process is genintd. The following example excerpt from the operating system process table shows only one running genintd process, indicating that collection of only one kind of VROPS entities is currently active. The excerpt originates from a Windows system:

[...]

genintd.exe    SYSTEM    00        1,080  BSM Connector - Generic Integrator

[...]

On the other hand, the event, topology, and metric integration services use different names which indicate their purpose. The following example excerpt taken from the ovc -status command output indicates that two integration services are running. The excerpt originates from a Linux system:

[...]

vropst     HPBsmIntVROps Topology                BSMINT,VROPS   (15215)  Running

vropsm     HPBsmIntVROps Metrics                 BSMINT,VROPS   (15217)  Running

[...]

Distributed Setups

The collection of events (alerts), topology data, and metrics is performed by a shared service that runs on the system where OpsCx for VROPS is installed. Its core process is genintd. The following example excerpt from the operating system process table in the VROPS virtual machine shows a running genintd process, indicating that collection of some kind of VROPS entities is currently active. The excerpt originates from a Windows system:

[...]

genintd.exe    SYSTEM    00        1,273  BSM Connector - Generic Integrator

[...]

The following example excerpt taken from the ovc -status command output on the Operations Connector host indicates that shared integration service is locally running. The excerpt originates from a Linux system:

[...]

vrops      HPBsmIntVROps                         BSMINT,VROPS   (20932)  Running

[...]