Administer > Policies > REST Web Service Listener Policies > Troubleshooting REST Web Service Listener Policies

Troubleshooting REST Web Service Listener Policies

This section describes troubleshooting and limitations when working with REST Web Service Listener policies.

General troubleshooting guidelines

  • To start troubleshooting, check the Operations Agent log fileslog files of the agent in the %OvDataDir%log directory (Windows systems) or the /var/opt/OV/log directory (Linux systems).

  • To investigate issues related to policy execution, first examine the %OvDataDir%log\System.txt file (Windows systems) or the /var/opt/OV/log/System.txt file (Linux systems).

    The log files whose names start with the opr- prefix are generated by the OMi web console.

Metrics troubleshooting

See "Topology Troubleshooting" on page 1 for more information on troubleshooting and limitations when Operations Connector is enabled to report CIs and CIs relationships topology to OMi.