Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Execute a fall-back scenario
If a change causes a severe disruption in the production environment, the Change Coordinator activates the remediation plan by creating tasks to execute a fall-back scenario. You will then perform the activities required to return the environment to the prechange state.
To execute a fall-back scenario, follow these steps:
- Click Change Management > Task Queue.
- Click Change Task in the Queue list and Open Change Tasks Assigned to My Group in the View list.
- Find the change implementation tasks for executing the fall-back scenario. Use search or advanced search to find one or more records.
- Double-click the records to open them.
- Perform the activities required to complete the fall-back scenario change tasks.
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Update the change task form with the following information:
- Assignee
- Affected CI
- Actual Start
- Actual End
- Document the results. You can use the Work Notes section to document this information or attach the information as a separate file in the Attachments section.
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After the fall-back scenario change tasks are complete, close the tasks:
- Click Close Task.
- Select the closure code and type a closure comment.
- Click Save & Exit. HPE Service Manager sets the task state to Closed.
When all change tasks are complete, Service Manager automatically moves the phase from Change Implementation to Change Evaluation and Closure.
We welcome your comments!
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