Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Change Management > Change Management workflows and user tasks > Coordinate change implementation (ST 2.5) > Process an unsuccessful change implementation

Process an unsuccessful change implementation

Part of Workflow(s):

Coordinate change implementation (ST 2.5)

Applies to User Roles:

Change Coordinator

If a change causes a severe disruption in the production environment, you can activate the remediation plan developed in the Change Assessment and Planning phase to reverse the change and return the environment to the prechange state.

To process an unsuccessful change implementation, follow these steps:

Click Change Management > Task Queue.
Select Change Task from the Queue list and Open Change Tasks Assigned to My Group from the View list.
Find the change implementation tasks for implementing the change and performing a production test. Use search or advanced search to find one or more records.
Click a task record to view its detail.
Verify that the change tasks were not completed successfully.
- If the change implementation was unsuccessful, go on to the next step.
- If the change implementation was successful, trigger the configuration management process to update the Configuration Management System (CMS) for the affected configuration item (CI).
Update the Change form description with details about the unsuccessful implementation.
Activate the remediation plan by creating change tasks to execute the fall back scenario, and assign the tasks to the responsible Change Analyst.
When all tasks are complete, HPE Service Manager automatically moves the phase from Change Implementation to Change Evaluation and Closure.

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