Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Incident Management > Incident Management user tasks > Miscellaneous tasks > View clocks

View clocks

Applies to User Roles:

Incident Analyst

Incident Coordinator

Incident Manager

Clocks are background processes that track the duration of specific conditions in Service Manager.

To view the clocks that are tracking an incident:

Click Incident Management > Search Incidents.
Use search or advanced search to find one or more records.
Click More or the More actions icon and select Show Clocks.
Click Exit to exit the clocks display and return to the incident record.

Note: If you receive a message that states the named clock record is no longer in the set, right-click the record, and then click Exit to exit the clocks display and return to the incident record.