Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Retire a baseline
Applies to User Roles:
System Administrator
You can retire a baseline record when you no longer want to associate configuration items (CIs) to it. After you retire a baseline record, you can no longer associate CIs to it, but you can create a new version.
Note You can only retire a baseline record that does not have any associated CIs. You can always retire baselines records that are in the Analysis, Design, and Develop states because those states do not have associated CIs. You must disassociate CIs from a baseline before you can retire the baseline.
To retire a baseline, follow these steps:
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Click Configuration Management > Resources > Baseline.
- Type any search criteria that you want to use to find the baseline record.
- Use search or advanced search to find one or more records.
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Select the baseline record that you want to retire from the list of search results. HPE Service Manager displays the details of the selected baseline record.
- Click Retiring in the Status field.
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Click Save. Service Manager marks the baseline record as Retiring, and you can now disassociate CIs from it.
- Search for CIs that are associated to the baseline you want to retire. To do this, follow these steps:
Click Configuration Management > Resources > Search CIs.
- Click the Advanced Filter tab.
Click the Add New Filter Criteria button. Service Manager opens the Add Filter Criteria wizard.
Select the following filtering criteria.
Field in Configuration Item Comparison Value Baseline Equals <Baseline name> For <Baseline name>, select the baseline you want to retire.
Click Search. Service Manager opens a list of CI records that are associated to the baseline you want to retire.
- Disassociate the CIs from the baseline you want to retire.
To do this, follow these steps:
Click Mass Update. Service Manager opens a list of fields you can update.
Select the following mass update values.
Caption Value Baseline <New baseline name> Baseline Version <New baseline version number> For <New baseline name>, type the name of the new baseline you want to manage the CIs.
For <New baseline version number>, type the version number of the new baseline you want to manage the CIs. Do not add this field if you are not using baseline versions.
Click Execute. Service Manager updates the CI records to use the new baseline name and version.
- Retire the baseline.
To do this, follow these steps:
Click Configuration Management > Resources > Baseline.
- Use search or advanced search to find one or more records.
Select the baseline record you want to retire from the list of search results. Service Manager displays the details of the selected baseline record.
Click Retired in the Status field.
Note Service Manager displays an error message if you attempt to retire a baseline that still has associated CIs.
Click Save. Service Manager marks the baseline record as retired.
Related concepts
Baselines
Baseline attributes
Baseline statuses
Baseline versions
Example: Search for a record
Related tasks
Associate a configuration item (CI) to a baseline
Associate multiple configuration items (CIs) to a baseline
Authorize a baseline
Change baseline attributes
Create a baseline
Create a new baseline version
Determine if a configuration item (CI) is in compliance with its baseline
View all configuration items (CIs) out of compliance with a baseline
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