Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Self-service access
- Searching the Service Catalog
- What are Most Popular Requests?
- Request an item or bundle
- Request a non-cart item
- Make a request for multiple recipients
- Save a shopping cart
- Save a shopping cart template
- Submit a saved shopping cart
- Submit a shopping cart template request
- Check the status of a request
- Modify a catalog request in progress
- Cancel a request
What are Most Popular Requests?
The Most Popular Requests are listed on the Order from Catalog home page. This lists and tracks the most requested items in the catalog for the current calendar month. The results are based on all system activity and not individual requestor activity.
The Most Popular Requests panel displays as many items as your screen size allows.
Related concepts
Service Catalogs
Out-of-box Service Catalog
The shopping cart
Service Catalog categories
Service Catalog hierarchies
Service Catalog subcategories
Service Catalog items and bundles
Related tasks
Add a Service Catalog category
Delete a Service Catalog category
Add a Service Catalog subcategory
Edit a category
We welcome your comments!
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