Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Service Catalogs > Self-service access > Request a non-cart item

Request a non-cart item

Applies to User Roles:

Self-Service user

When ordering services from the Service Catalog, you can order non-cart items. These items are for services, such as resetting a password, printer support, or desktop support. When you order a non-cart item, you do not need to place the service request in a cart and submit the cart. Instead, your request creates an interaction record and does not require any fulfillment.

To request a non-cart item from the Service Catalog:

Click Non-cart Catalog Requests.
In the Service Catalog pane, view the list of non-cart services available. Notice that each link is the detailed description of the item. For example, to select a Password Reset item, click the linked detailed item description Help user reset password.

The non-cart service item opens.
Click Submit to order the item.
Enter the following information to describe what the request is for and when you need it:
1. Purpose
2. Needed by (select a date from the calendar)
3. Urgency: 1-Critical, 2-High, 3-Average, or 4-Low
4. This Request is for
5. Contact for this Request
6. Preferred method of contact
Click Add Attachment to add additional information.
Click Submit.

Service Manager displays a message stating that the request has been submitted and an interaction record has been opened.
- To go back to the Service Catalog and browse the available services, click Back to catalog.
- To cancel the request and exit, click Cancel.
Click Continue to exit.

Send Help Center feedback