Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
 Words and Phrases
Words and Phrases
                                                        | Search for | Example | Results | 
|---|---|---|
| A single word | cat | Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". | 
| A phrase. You can specify that the search results contain a specific phrase. | "cat food"(quotation marks) | Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. | 
 Using Boolean Operators
Using Boolean Operators
                                                        | Search for | Operator | Example | 
|---|---|---|
| Two or more words in the same topic | 
 
 
 | 
 
 
 | 
| Either word in a topic | 
 
 | 
 
 | 
| Topics that do not contain a specific word or phrase | 
 
 | 
 
 | 
| Topics that contain one string and do not contain another | ^(caret) | cat ^ mouse | 
| A combination of search types | ( )parentheses | 
 
 | 
- Self-service access
                                                        - Searching the Service Catalog
- What are Most Popular Requests?
- Request an item or bundle
- Request a non-cart item
- Make a request for multiple recipients
- Save a shopping cart
- Save a shopping cart template
- Submit a saved shopping cart
- Submit a shopping cart template request
- Check the status of a request
- Modify a catalog request in progress
- Cancel a request
 
Cancel a request
- Click View Open Requests.
- Select the interaction that you created.
- Click Cancel Request.
 The interaction is closed.
 Click here to show or hide links to related topics.
Click here to show or hide links to related topics.
                                                        Related concepts
Service Catalogs
                                                                
Out-of-box Service Catalog
                                                                
The shopping cart
                                                                
The Service Catalog interface
                                                                
Service Catalog items and bundles
                                                                
Service Catalog connectors
                                                                
What are Most Popular Requests?
                                                            
Related tasks
Approve a request
                                                                
Check the status of a request
                                                                
Deny a request
                                                                
Modify a catalog request in progress
                                                                
Save a shopping cart
                                                                
Make a request for multiple recipients
                                                                
Save a shopping cart template
                                                                
Submit a saved shopping cart
                                                                
Submit a shopping cart template request
                                                            
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