Add Service Level Targets

You can create a new Service Level Target (SLT) or select an existing SLT from the SLT catalog. SLTs are for either availability or response time.

To add a Service Level Target to a service agreement:

1. Click Service Level Management > Agreements > Search Agreements
2. Add optional search criteria and then click Search.
3. Select a target record.

4. In the Process Targets tab or Service Targets tab, do the following to add an SLT using the SLT wizard. This adds a new SLT. You can also select an SLT from the catalog, in which case you will not need to complete steps a through d.

   1. Click Add SLT Service Level Management starts the SLT wizard.
   2. In the SLT Name field, type the name of the new service level target.
   3. In the Description field, type the description of the new service level target.
   4. Click Next to advance through the wizard. Depending on the type of service level target, the SLT wizard collects information about:
      • Schedule
      • Affected CI
      • Availability criteria
      • Filter criteria
      • Initial and final states
      • Duration type
      • Alerts
5. Click Save.
6. Click OK.

To add a SLT directly, follow these steps:

1. Click Service Level Management > Agreements > Process Target or Service Target.
2. Add information to the Process or Service Target form.
3. Click Add.