Delete Service Level Targets

Process or Service Targets can be deleted if for some reason they are no longer needed; however, once one is deleted its associated history is lost.

To remove a Service Level Target from a service agreement, follow these steps:

1. Click Service Level Management > Agreements > Search Agreements.
2. Add optional search criteria, and then click Search.
3. Select a target record.
4. In the Process tab or Service tab, do the following:
   1. Click Remove SLT.
   2. Double-click an SLT from the record list. Service Level Management deletes the SLT and returns to the original SLA.
5. Click Save.
6. Click OK.

To delete an SLT directly:

1. Click Service Level Management > Administration > Process or Service.
2. Add optional search criteria and then click Search.

3. Select a target record.

   The Service Level Targets form displays the SLT information.

4. Once you make sure that these are the service level targets that you want to delete, click Delete.
5. To confirm the deletion, click Yes.
6. Click OK.