Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Service Level Management > Service Level Management agreement workflow and tasks > Define Process Targets

Define Process Targets

Applies to User Roles:

System Administrator, Administrator

You define a Process Target to specify the maximum allowable amount of time for a response to a business event.

To define a Process Target, follow these steps:

Define Service Level Targets in the SLT Catalog

You can also use the wizard in the SLT Catalog to create a Process Target.

To define a Process Target by using the SLT Catalog wizard, follow these steps:

Click Service Level Management > Agreements > SLT Catalog.
Click More, and then select Create SLT using Wizard.
In the SLT Type field, select Process, and then click Next..
Continue providing the applicable information and clicking Next for each wizard form until you have created a Process Target.

You receive a message that states the new service level target catalog record is added.