Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Service Level Management > Service Level Management agreement workflow and tasks > Attach a file to a Service Level Agreement

Attach a file to a service agreement

Applies to User Roles:

System Administrator, administrator (SLA)

The Attachments tab stores links to the documents associated with the service agreement. For example, you can attach text or graphic files that contain signatures, invoices, related contracts, or any other reference materials.

To attach a file to a service agreement:

Click Service Level Management > Agreements > Search agreements.
Add optional search criteria, and then click Search.
Select a target record.
Do the following on the Attachments tab:
- For Web tier clients: click Add File, browse to the file, and then click OK.
- For Windows clients: right-click in the attachment space, and then click Add. Browse to the file, and click Open.
Service Manager attaches the file to the service agreement.
Click Save.

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