Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Upgrade > Upgrade the applications from a version earlier than 9.50 > Appendix A: Additional manual migration tasks on Service Manager 9.51 Hybrid > Mandatory manual migration tasks > Review the "form edit" condition in workflow phases

Review the "form edit" condition in workflow phases

The “form edit” condition in Process Designer-based workflows determines whether a form is editable when a user views a record. In Service Manager Classic, this control condition may be located different places. When the Applications Upgrade Utility creates the migrated workflows for Hybrid mode, the condition settings are migrated from the default location of the condition in Service Manager Classic:

Service Desk: The condition is copied from the state input condition
Change: The condition is copied from the legacy change phase

If you have configured the condition in any other location, it will not be automatically migrated. In this situation, you must manually combine the Classic condition settings into the “form edit” condition.

Note Whilst we recommend that you use the “form edit” condition in workflow phases in Service Manager Hybrid and Codeless, the “IO control” condition for the display screen still works. If you set both conditions, the form is editable only when both condition are met.

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