Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Upgrade > Upgrade the applications from a version earlier than 9.50 > Appendix A: Additional manual migration tasks on Service Manager 9.51 Hybrid > Mandatory manual migration tasks > Merge the status lists

Merge the status lists

The Applications Upgrade Utility implements the Process Designer search form and the Process Designer status list (for more information, see the Configure the Search form section). Therefore, you must merge the Classic status list into the Process Designer-based status list.

The following table describes the table in each module that you must update, along with information about the Globallist, the Globalvariables, and where the data comes from.

We recommend that you modify the data in the ModuleStatus database according to your needs. For example, you must update the ModuleStatus list for the Incident module to add or remove statuses according to your requirements.

Module	Global list name	Process Designer statuses global list variable	Details
Incident	Incident Local Statuses	$G.imStatuses	Retrieve from file ModuleStatus with Limiting SQL module="probsummary"
Service Desk	Interaction Local Statuses	$G.sdStatuses	Retrieve from file ModuleStatus with Limiting SQL module="incidents"
Problem	Problem Local Statuses	$G.pbmStatuses	Retrieve from file ModuleStatus with Limiting SQL module=" rootcause"
Problem	Problem Task Local Statuses	$G.pbmTaskStatuses	Retrieve from file ModuleStatus with Limiting SQL module=" rootcausetask"

Note Both the Process Designer-based and Classic Change modules use the same status list.

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