Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Develop > Processes and Best Practices Guide > Change Management Workflows

Change Management Workflows

Change Management controls the process to request, manage, approve, and control changes that modify your organization’s infrastructure. This managed infrastructure includes assets such as, network environments, facilities, telephony, and resources. For user requests for products and services, refer to Request Fulfillment.

Change Management automates the approval process and eliminates the need for memos, E-mail, and phone calls.

Note The three change workflows (Standard, Normal, and Emergency) have an implementation phase but each are named differently: Execution, Deployment, and Implementation respectively. The names are by design and selected to match the types of activities for the flows as specified in ITIL. Because the activities are not same, the implementation phase in each workflow is named differently.

The Change Management process consists of the following activities, which are included in this chapter:

Note The following processes are depicted with a light blue border in each of the workflow diagrams in the following section.

Change Proposal (process ST 2.0)
Register RFC (process ST 2.1)
Standard Change (process ST 2.2)
Normal Change (process ST 2.3)
Emergency Change (process ST 2.4)
Review and Close Change (process ST 2.5)

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