Develop > Processes and Best Practices Guide > Change Management Overview > RACI matrix for Change Management

RACI matrix for Change Management

A Responsible, Accountable, Consulted, and Informed (RACI) diagram or RACI matrix is used to describe the roles and responsibilities of various teams or people in delivering a project or operating a process. It is especially useful in clarifying roles and responsibilities in cross-functional/departmental projects and processes. The RACI matrix for Change Management is shown in the following table.

RACI matrix for Change Management

Process ID

Activity

Change Manager

Change Requestor

Change Coordinator

Change Advisory Board(CAB)

Change Approver (or ECAB)

Change Owner

ST 2.1

Register RFC

A

R

R

 

 

 

ST 2.1.3

Perform RFC Assessment

A

I

R

 

C/I

 

ST 2.1.5

Reject RFC

C/I

R

R

R

 

 

ST 2.1.6

Assign Change Owner

R

R

R

 

 

 

ST 2.2.1

Identify Standard Change Model and Change Owner

R/A

R

I

 

 

I

ST 2.2.2

Prioritize Standard Change

R/A

C/I

I

 

 

R

ST 2.2.3

Plan and Schedule Standard Change

R/A

I

R

 

 

R

ST 2.2.4

Execute Standard Change

R/A

I

R

 

 

R

ST 2.2.6

Remove Standard Change Model

R

I

I

 

 

C/I

ST 2.3.1

Assess Change

R/C

I

R

 

 

R

ST 2.3.3

Determine Approval Requirements

R

C/I

C/I

 

 

A

ST 2.3.5

TCAB Approval

R/A

I

I

R

 

 

ST 2.3.8

Coordinate Build and Test

R.A

I

R

 

 

R

ST 2.3.10

Schedule for Normal Change

R/A

I

R

 

 

R

ST 2.3.12

Create and Submit Deployment Plan

A

I

R

 

 

R

ST 2.3.13

DCAB Approval

R/A

I

I

R

 

 

ST 2.3.15

Decision on Rebuild

R/A

 

 

R

 

 

ST 2.3.17

Review RFC after Rebuild Decision

A

I

R

 

 

R

ST 2.3.19

Review RFC after DCAB Approval

A

I

R

 

 

R

ST 2.3.21

Coordinate and Monitor Change Implementation

R/A

I

R/C

 

 

R

ST 2.3.23

Provide CMDB Updates

R/A

I

R

 

 

R

ST 2.3.26

Assess Change Success

R/A

I

R

 

 

R

ST 2.4

Emergency Change

R/A

C/I

 

R

R

R

ST 2.4.3

Convene ECAB

R/A

 

 

 

C/I

R

ST 2.4.4

Approve Emergency Change

A/C

 

 

 

R

 

ST 2.4.6

Plan and Design Solution

R/A

 

I

 

 

R

ST 2.4.8

Coordinate Emergency Change Build and Test

R/A

I

R

 

 

R

ST 2.4.10

Coordinate Emergency Change Implementation

R/A

 

 

 

 

R

ST 2.4.11

Abandon the Change

R

C

I

 

 

R

ST 2.5

Review and Close Change

R/A

C

R

 

 

R/C

ST 2.5.3

Conduct Formal Turnover to Support

C/I

C

A/C

 

 

R

ST 2.5.4

Perform PIR

A

C/I

R

 

 

R

ST 2.5.5

Notify Requestor of Change Results

A/C

I

R

 

 

R

ST 2.5.6

Close RFC

R/A

C

R

 

 

R

Send Help Center feedback