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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
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Two or more words in the same topic |
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RACI matrix for Service Level Management
A Responsible, Accountable, Consulted, and Informed (RACI) diagram or RACI matrix is used to describe the roles and responsibilities of various teams or people in delivering a project or operating a process. The RACI matrix for Service Level Management is shown in the table below.
Process ID | Activity | Service Level Manager | Supplier Manager | Service Owner | Customer | Service Level Analyst | Resolver Groups |
---|---|---|---|---|---|---|---|
SD 2.1 |
Maintain the Service Catalog |
A/R |
|
C |
C |
|
|
SD 2.2 |
Create or Amend IT Services |
A/R |
R |
R |
C |
|
|
SD 2.3 |
Draft Supporting Agreements |
A/R |
R |
R |
|
|
|
SD 2.4 |
Finalise SLAs / OLAs / UCs |
A/R |
R |
R |
C/I |
|
|
SD 2.5 |
Monitor Service Levels |
A/R |
I |
I |
C |
|
|
SD 2.6 |
Service Level Reporting |
A/R |
|
|
|
R |
|
SD 2.7 |
Perform Service Reviews |
A/R |
|
|
C |
R |
|
SD 2.8 |
Service Improvement Programme |
A/R |
|
R |
C |
|
R |
SD 2.9 |
Review / Revise SLA / OLA / UC |
A/R |
|
|
|
R |
|
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