Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Research application path through the Document Engine
In troubleshooting the Document Engine, as with troubleshooting any HPE Service Manager application, enter RTM:3 and debugdbquery:999 in the Service Manager sm.ini file and then start a new client connection. Unless this user process is the very first to invoke the Document Engine processes to debug, it may not show the selection of the State or Process records in the sm.log file when doing this trace, but it will give helpful hints as to which Process was being invoked.
Find dbdict or Object used
To determine which dbdicts or Object is being used, search the log file.
Log sample:
1320 07/18/2006 11:00:36 RADTRACE 20 [ 1] se.get.object get.object select CPU( 0 1411 )
1320 07/18/2006 11:00:36 (0x0129AC08) DBACCESS - Cache Find against file Object found 1 record, query: file.name="pcsoftware"
1320 07/18/2006 11:00:36 RADTRACE 20 [ 1] se.get.object set.access process CPU( 0 1411 )
Find State for the records
The next question to look at is which State the record is in. To find that information, search for the following in the trace sm.log:
Log sample:
1320 07/18/2006 11:00:48 RADTRACE 10 [ 1] se.get.state select.state select CPU( 0 1491 )
1320 07/18/2006 11:00:48 (0x01292FB0) DBACCESS - Cache Find against file States found 1 record, query: state="pcs.list"
1320 07/18/2006 11:00:48 RADTRACE 10 [ 1] se.get.state exit.normal process CPU( 0 1491 )
Find the name of the Process
The name of the Process can be found as well, by searching in the sm.log containing the trace shown in the following example.
Log sample:
1320 07/18/2006 11:00:50 RADTRACE 20 [ 1] se.call.process select.process select CPU( 0 1542 )
1320 07/18/2006 11:00:50 (0x00B56810) DBACCESS - Cache Find against file Process found 1 record, query: process="upgrade.pcs"
1320 07/18/2006 11:00:50 RADTRACE 20 [ 1] se.call.process run.pre.exp process CPU( 0 1542 )
We welcome your comments!
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