Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Administer > Service Request Catalog Customization Guide > Miscellaneous tasks > Supporting other locales > Authoring Bi-directional text > Input bidirectional text in the Service Manager client

Input bidirectional text in the Service Manager client

The text input boxes in the Service Manager clients use Unicode encoding. However, unlike other third-party text editing tools where you can easily insert a left-to-right mark or other Unicode control characters by using a keyboard shortcut or context menu, the Service Manager clients are somewhat limited.

You can use any of the following three methods to input bidirectional text in the Service Manager clients.

Copy from text editing tools (Recommended)

If you are familiar with authoring bidirectional text, you probably have a text editing tool that you often use. You can copy previously-authored bidirectional text from your text editing tool and paste directly into the text input box in the Service Manager client.

Note Make sure that you do not have the invisible Unicode characters, especially at the start or the end of the text.

Insert a single unicode control character

If you already have some text in Service Manager, and you just want to insert several LRM or RLM marks to make that text bidirectional, you can create these marks easily by using WordPad in Windows. To do this, use one of the following methods:

Method 1

Open a new document in WordPad.
Type 200E (200E is the hexadecimal code of LRM) and then press the Alt+X keyboard command. The “200E” should disappear and the LRM is inserted.
Press CTRL+A to select all, and then press CTRL+C so you can paste it back into Service Manager.

Method 2

Open a new document in Wordpad.
Press and hold the ALT key, and then type 8206 (the decimal code of LRM) by using the numeric keypad. When you release the ALT key, the LRM is inserted.
Press CTRL+A to select all, and then press CTRL+C so you can paste it back into Service Manager.

Rich text input box in Service Manager client

There are a few rich text input boxes in Service Manager client, such as the detailed description of Catalog items. Rich text input boxes have two editing modes: “normal” and “source”.

In the “normal” mode, you can input bidirectional text as you would in other text input boxes.
In the “source” mode, you must use the HTML escaped form of special Unicode characters. For example, to input a RLM (right-to-left mark), you should input one of the following:
```
&#8207;
```
```
&#x200F;
```
```
&rlm;
```

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