Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Administer > Service Manager maintenance tasks > Areas of maintenance tasks > Cleanup tasks > Purge queue records

Purge queue records

Clean up old records from the dbdicts described in the following table.

Dbdict	Description
schedule	Old schedule records that are in application error status and no longer required for issue analysis should be removed. Executing schedule records that were not processed with a longer delay may not be adequate, and they therefore should be purged. For example "message processor records" are used to send on-screen messages to a user session. Other records, however, require to be executed still.
eventin, eventout	Event services queue for email and some other integrations

Dbdict

Description

schedule

Old schedule records that are in application error status and no longer required for issue analysis should be removed.

Executing schedule records that were not processed with a longer delay may not be adequate, and they therefore should be purged. For example "message processor records" are used to send on-screen messages to a user session. Other records, however, require to be executed still.

eventin, eventout

Event services queue for email and some other integrations

Send Help Center feedback