Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Administer > Service Manager maintenance tasks > Knowledge required for system maintenance > Configuration files

Configuration files

The following describes the Service Manager Server, web tier, and Windows Client configuration files.

Server configuration files

The following table describes the server configuration files.

File	Location	Description
sm.ini	<SM server installation>/RUN	This file contains the default values for all servlet parameters.
sm.cfg	<SM server installation>/RUN	This is a batch file that is executed at system startup. Enter all servlet and background process startup commands in this file. The Service Manager load balancer is started unless a hardware load balancer is used. Configuration parameters set in the sm.ini file can be overwritten by this file.
udp.xml or udpcluster.xml	<SM server installation>/RUN	This is the configuration file for JGroups. It is strongly recommended to not modify this file, unless advised by HPE Software Support. Parameters designated for configuration can be specified by system configuration parameters in the sm.ini file.
lwssofmconf.xml	<SM server installation>/RUN	This is the file for configuring LW-SSO in the Service Manager server.

Web tier configuration files

The following table describes the web tier configuration files.

File	Location	Description
web.xml	<context>/WEB-INF	Basic configuration file for the web tier. For more information, see Enter a parameter in the web.xml file.
webtier.properties	Depending on whether the customize-folder parameter is specified in the web.xml file: If specified: <customize-folder>/config If not specified: <context>/WEB-INF	This file overrides web.xml parameters, such as for custom web client branding. For more information, see the following topics: Web tier parameters Enter a parameter in the webtier.properties files Web parameter: customize-folder
log4j.properties	Location as specified by the log.properties parameter in the web.xml or webtier.properties file. Default: <context>/WEB-INF	This file configures log parameters for the web tier. For more information, see the following topics: Web parameter: log.properties Running traces on the Service Manager web client

File

Location

Description

web.xml

<context>/WEB-INF

Basic configuration file for the web tier.

For more information, see Enter a parameter in the web.xml file.

webtier.properties

Depending on whether the customize-folder parameter is specified in the web.xml file:

If specified: <customize-folder>/config
If not specified: <context>/WEB-INF

This file overrides web.xml parameters, such as for custom web client branding.

For more information, see the following topics:

log4j.properties

Location as specified by the log.properties parameter in the web.xml or webtier.properties file.

Default: <context>/WEB-INF

This file configures log parameters for the web tier.

For more information, see the following topics:

Windows client configuration files

You cannot edit Windows client configuration files directly; instead, you need to use the Window > Preferences menu options in the Windows client application.

The Windows client stores the Windows client configuration in multiple files in the following directory:

%USERPROFILE%\ServiceManager\workspace

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