Troubleshoot > Troubleshooting: Clients > Troubleshooting: No trusted certificate found in the Windows client

Troubleshooting: No trusted certificate found in the Windows client

Users running the Windows client from a redeployed installer may experience the following error.

Error message Cause and solution Affected application or component
Error Connecting to server, server not up or wrong connection parameters: https://<hostname>:<port>

Cause: javax.xml.soap.SOAPException: Message send failed – sun.security.validator.ValidatorException: No trusted certificate found		 Cause: The path to the CA certificates file on the local Windows client installation is different from the path that the Client Packaging Utility originally saved. This is usually the result of the local user saving the Windows client to a different path than the Windows client used by the Client Configuration Utility.
Solution: Change the path to the CA Certificate file.

  1. Log on to the machine running the Windows client using a local administrator account.
  2. Start the Windows Client.
    The Windows client displays the "No trusted certificate found" error message.
  3. Click OK.
  4. Close the Connections window.
  5. Click Window > Preferences > HPE Service Manager > Security.
  6. In the CA Certificates File field, type or select the path to the CA certificates file.
 Windows client
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Related concepts

Secure Sockets Layer (SSL) encryption and server certificates
Trusted sign-on

Related tasks

Update the cacerts keystore file

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