Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Meet the Service Manager online help requirements
Important You cannot upgrade previous Help Servers to the Service Manager9.52 help. You must install the Service Manager9.52 help in a new folder or on a different system than your previous Help Server. HPE recommends that you remove previous Help Servers, but it is not required.
Caution Make a backup of any customized Help files that you have created for your Service Manager clients.
Make sure that you meet the following requirements so that you can install the online help:
- Have 500 MB disk space.
- Have a minimum of 256 MB RAM
- For testing purposes, 128 MB RAM is sufficient.
- For production purposes, RAM is based on the expected user load.
- If you plan on installing the help on a web server:
- Have a web server (for example, Apache) installed on the system
- Have a free communications port to listen for HTTP connections requests. For most web servers, the default communications port is 80.
We welcome your comments!
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