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- Incident Exchange (OMi - SM) integration setup
- Create user accounts for the Incident Exchange (OMi - SM) integration
- Configure the Service Manager server as a connected server in OMi
- Configure an event forwarding rule in OMi
- Enable incident drill-down from OMi Event Browser
- Configure SSL for the Incident Exchange (OMi - SM) integration
- Configure the Instance Count in the SMOMi integration template
- Add an integration instance for each OMi server
- Enable LW-SSO for the Incident Exchange (OMi - SM) integration
- Configure automatic closure for OMi incidents
- Change the default assignment group for OMi incidents
Create user accounts for the Incident Exchange (OMi - SM) integration
Applies to User Roles:
System Administrator
The Incident Exchange (OMi - SM) integration is bidirectional. Synchronizing events and incidents between the HPE Service Manager and BSM OMi systems requires integration accounts be set up for the two systems to access each other.
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Create an operator record with system administration privileges in Service Manager. For details, see Creating operator records.
This is the user account that the OMi server uses to access Service Manager and to forward events to Service Manager.
Later, when configuring the Service Manager server as a connected server in OMi, you need to specify this operator's the login name and password on the Outgoing Connection tab. See Configure the Service Manager server as a connected server in Operations Manager i (OMi).
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Create a user account with system administration privileges on each BSM OMi server. For details, see the BSM online help.
This is the user account that Service Manager uses to access the OMi server and to synchronize incident changes back to the OMi server.
Later, when configuring the Service Manager server as a connected server in OMi, you must specify this user's login name as the Name of the Service Manager server on the General tab, and specify this user's password as the Password on the Incoming Connection tab. See Configure the Service Manager server as a connected server in Operations Manager i (OMi).
Also, you need to specify the same user account when adding an SMOMi integration instance for each OMi server (the username and Password parameters). See Add an integration instance for each Operations Manager i (OMi) server.

Related concepts
Integration Manager
Incident Exchange (OMi - SM) integration
Incident Exchange (OMi - SM) integration setup
Related tasks
Add or delete an integration instance
Edit an integration instance
Enable or disable an integration instance
Enable LW-SSO for the Incident Exchange (OMi - SM) integration
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