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- How to Upgrade Your Integration
- Task 1. Close All Unplanned Changes and Incidents Related to CI Modifications in Service Manager
- Task 2. Upgrade Service Manager
- Task 3. Copy Data to the joinnode Table
- Task 4. Update the DEM Rules in Service Manager
- Task 5. Upgrade UCMDB
- Task 6. Upgrade Field Mapping
- Task 7. Reconfigure an Integration Point
- Task 8. Run a Full Push to Resynchronize CI Names
- Task 9. Restore the DEM Rules in Service Manager
Task 1: Close All SM Unplanned Changes and Incidents Created for CI Modifications
Before you upgrade to Service Manager (SM) 9.41 or later, close all unplanned change and incident records that were created due to CI modifications. After upgrading to version 9.41 or later, you will run a full data push to resynchronize CI names from UCMDB to the display.name field in the Service Manager device table.
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