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- How to Upgrade Your Integration
- Task 1. Close All SM Unplanned Changes and Incidents Created for CI Modifications
- Task 2. Upgrade Service Manager
- (Optional) Task 3. Copy Data to the joinnode Table
- Task 4. Update the DEM Rules in Service Manager
- Task 5. Enable the Restful API for Custom CI Types in Service Manager
- Task 6. Upgrade UCMDB
- Task 7. Upgrade the Configurations for Custom CI Types in UCMDB
- Task 8. Upgrade Field Mapping
- Task 9. Reconfigure an Integration Point
- Task 10. Run a Full Push to Resynchronize CI Names
- Task 11. Restore the DEM Rules in Service Manager
Task 4: Update the DEM Rules in Service Manager
Service Manager 9.41 or later uses an updated CI form, so you may want to correct the CI names in the logical.name field that have been renamed, and update the CI Display Name (display.name) field values in Service Manager by using the new field mapping.
To do this, you need to run a full data push to resynchronize the CIs to Service Manager. Before doing so, you must update the DEM rules to prevent unwanted Change or Incident records from being created due to the CI name changes.
- Log in to Service Manager as a System Administrator.
- Navigate to Tailoring > Web Services > Discovered Event Manager Rules.
- Click Search.
- For each DEM rule record, select Log Results and update record for Action if record exists but unexpected data discovered.
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