Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Knowledge Management > Knowledge Management overview > Knowledge Management profiles > Security profiles and Knowledge Management document display lists

Security profiles and Knowledge Management document display lists

Knowledge Management (KM) uses knowledge groups, document categories, and the KM security profiles to determine which documents to display in the lists of knowledge documents available from the following KM menus:

Published Documents
Draft Documents
Retired Documents
Pending Documents
Documents for Review

Note A user with SysAdmin or KMAdmin capabilities is able to view all the knowledge documents that appear in any of these lists.

Document list	View access
Published Documents	KCS II or III in the out-of-box (OOB) system or a user in a knowledge group associated with the document category and a profile with the publish internal capability can view all published documents. A KCS II or III user can only perform other actions such as create pending or retire documents if the user's privileges include the combination of profile, knowledge group and category privileges to allow these actions.
Draft Documents	Displays a list of knowledge documents with the status "draft" for the user who authored the draft document. All draft documents in the system display for users with SysAdmin or KMAdmin capabilities.
Retired Documents	Users with KCS II or III in the OOB system or for a user in a knowledge group associated with a category and a profile with the retire documents capability, KM displays all retired knowledge documents in the categories associated with a profile. Also, users can create working copies of these documents based on the capabilities provided by the combination of profile - knowledge group - category privileges.
Pending Documents	Documents display in this list based on the user's access to the document category and a profile that allows viewing unapproved working copy documents. The documents displayed are currently in the approval workflow (Triage > Revise > Review > Publish phases). Also, users with the proper permissions, based on their profile, can move documents through the workflow, publish documents, revert documents, or retire documents in this list.
Documents for Review	Documents display in this list based on the user's access to the document category and a profile that allows viewing unapproved working copy documents. The documents displayed are currently in the Review phase of the approval workflow. Users with capabilities based on profile permissions are able to forward the Publish phase, or return it to the Revise phase for further revision.approve internal. Also, users with capabilities based on profile - knowledge group - category can approve, revert or retire documents in this list.

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