Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Knowledge Management > Knowledge Management administration > Managing document categories > Add permissions for a document category or subcategory

Add permissions for a document category or subcategory

User role: System Administrator, Knowledge Administrator

A Knowledge Management document category or subcategory has associated with it a set of permissions. These permissions specify the profiles and knowledge groups that have access to the category or subcategory.

To add permissions, follow these steps:

Click Knowledge Management > Configuration > KM Document Categories.
Double-click a top-level category or search for a subcategory to display the category for which you are adding permissions.
Click the Permissions tab on the Category Details form.
Click Add.
Select a knowledge group from the list, and then double-click the knowledge group you select.
Select a profile from the list, and then double-click the profile you select.
Repeat the steps to add additional permissions.
When you are finished adding permissions, click the Permissions tab to verify your selections.
Click Save.
Click OK.

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