Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Service Level Management > Service Level Management overview > Service agreements overview > Service Level Targets > Service Level Target catalog

Service Level Target catalog

The first step to implement Service Level Management is to create a catalog of pre-defined response and availability service goals called Service Level Targets (SLTs). The catalog contains SLT templates that you can apply to any Service Level Agreement (SLA).

SLT catalog records always contain the SLT name and SLT type (process or service), and may include the following information:

Configuration Item
Service and status
Schedule
Availability
Escalations
Text description

The process to define SLT templates is separate from the process to define a service agreement. Service Level Management stores all SLT templates in the slocatalog table. When you create or edit a service agreement, you can add SLTs from the template catalog, customize them, or you can define new ones.

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